Call Centre Crimes & Cyber Complaints
Call centre crimes include a range of unlawful activities carried out using telephone-based operations — from fraudulent billing, phishing and identity theft to harassment, illegal data processing and misuse. Our team advises victims and businesses on regulatory compliance, criminal complaints, civil actions, and mediation/arbitration where contractual disputes arise.
Types of Call Centre & Related Cyber Offences
Phishing & Social Engineering
Scams designed to obtain sensitive information via deceptive calls or digital links.
Payment & Billing Fraud
Unauthorized charges, false subscriptions, or manipulation of billing systems.
Identity Theft
Using personal data to open accounts, financial fraud, or impersonation.
Harassment & Threats
Persistent abusive calls, blackmail or coercion via phone channels.
Legal Remedies & Steps to Take
- Preserve call records, recordings (if available), chat transcripts, screenshots and billing statements.
- Note timestamps, caller numbers and any identifying details.
- File a complaint with local police and cyber cell; register FIR where applicable.
- Inform your bank and financial institutions immediately for fraud mitigation.
- Consider sending a legal notice for recovery or to stop harassment; pursue civil claims for damages where warranted.
- If contractual disputes between parties arise, consider arbitration clauses and matrimonial implications if family members are involved.
Arbitration & Matrimonial Considerations
Many B2B contracts and vendor agreements include arbitration clauses for dispute resolution. For call-centre related disputes involving personal relationships or matrimonial issues (for example, misuse of private information in domestic contexts), we advise a tailored approach:
Arbitration Options
Arbitration offers a faster private forum to resolve commercial disputes. We assist with drafting arbitration notices, appointing arbitrators, and representing clients in hearings. Reliefs commonly sought include compensation, injunctions, and specific performance.
Matrimonial & Privacy Issues
When call centre operations affect personal relationships (e.g., divulgence of private conversations, harassment calls leading to matrimonial disputes), remedies may include criminal complaints, protective orders, and civil suits for invasion of privacy. We coordinate with family law specialists where simultaneous matrimonial proceedings are necessary.
Sample Data & Impact Table
The following table summarises common incidents and suggested primary remedies:
| Incident | Primary Remedy |
|---|---|
| Unauthorized charges / billing fraud | Bank dispute, FIR, civil claim for recovery |
| Phishing to obtain credentials | Cyber FIR, account freezes, criminal prosecution |
| Harassment/blackmail calls | Police complaint, restraining orders, criminal prosecution |
| Data breach / misuse of personal info | Data protection notice, compensation claim, regulatory report |
Preventive Measures for Businesses
- Implement strict KYC, two-factor authentication and call monitoring.
- Regular audits, employee background checks and access controls for customer data.
- Clear contract clauses on data handling, liability & arbitration.
- Rapid incident response plans and customer notice templates.
How Mundra Legal Helps
Drafting Complaints & Notices
Targeted legal notices, arbitration demands, and civil suits for recovery.
Police & Cyber Cell Coordination
Assistance with FIR drafting, evidence preservation and liaison with cyber teams.
Arbitration Representation
Representation in arbitration, interim reliefs and enforcement.
Matrimonial Support
Coordination with family law counsel where privacy breaches overlap with matrimonial disputes.
FAQs
Can I file an FIR for a fraudulent call?
Yes. If the call involves criminal activity (fraud, extortion, threats), you can file an FIR. We assist in drafting and following up with police and cyber cells.
Is arbitration suitable for call centre disputes?
If your contract has an arbitration clause, arbitration is often the appropriate forum for commercial disputes — it can be faster than court litigation.
What evidence should I preserve?
Call logs, recordings, screenshots, transaction statements, chat transcripts and any device-level logs. Preserve originals and share copies with counsel.