Consumer Complaint & Protection Services
We assist consumers in seeking redressal against defective products, deficient services, unfair trade practices, and misleading advertisements. Our team drafts complaints, prepares evidence, and represents clients before District, State and National Consumer Forums.
Types of Consumer Complaints
Defective Products
Goods that fail to meet quality/safety standards.
Deficient Services
Services not rendered properly by professionals, travel, telecom, etc.
Misleading Advertisements
False claims about product efficacy, pricing or offers.
Billing & Charging Disputes
Unauthorized charges, hidden fees and subscription issues.
How We Work — Process
- Initial case evaluation and evidence checklist.
- Pre-litigation notice / demand notice to opposite party.
- Drafting & filing consumer complaint with appropriate forum.
- Representation at hearings, mediation/settlement attempts and adjudication.
- Enforcement of orders and compensation recovery.
Arbitration / Mediation & Matrimonial Overlaps
Consumer disputes may sometimes be referred to ADR (mediation/arbitration) depending on contract terms. Matrimonial overlaps can occur when household purchases, shared services, or allegations of financial impropriety arise; we coordinate between family law and consumer remedies when needed.
ADR & Mediation
We represent clients in mediation centers and arbitral forums where consumer contracts provide for alternate dispute resolution, striving to achieve timely settlements.
Matrimonial-Consumer Issues
Where family disputes intersect with consumer claims (joint accounts, shared subscriptions, familial misuse), our team works with family law experts to craft a combined legal strategy.
Remedies & Typical Compensation
Remedies include replacement/refund, repair, compensation for mental agony, litigation costs, and exemplary damages in certain cases. Typical compensation depends on the severity and proof of loss.
| Issue | Common Relief |
|---|---|
| Defective product | Replacement/refund + compensation |
| Service deficiency | Service correction + compensation |
| Misleading ad | Injunction + refund + compensation |
| Billing dispute | Refund + penalty |
Documents & Evidence Checklist
- Invoices, receipts, warranty cards, service records
- Photographs, videos, defective item evidence
- Communication logs, emails, warranty claims
- Bank/transaction statements for payments
- Any prior complaint reference numbers or acknowledgements
How Mundra Legal Helps
Pre-litigation Negotiation
Demand notices, settlement negotiations, vendor liaison.
Forum Representation
Representation before District, State & National Consumer Forums.
Evidence & Forensics
Technical evidence gathering, expert reports and documentation.
Quick Remedies
Urgent interim reliefs and injunctions where consumer rights are being violated.
FAQs
Where do I file a complaint?
Depending on the claim amount and nature, complaints are filed with District, State or National Consumer Forums. We advise the correct forum and prepare filings accordingly.
How long does a consumer complaint take?
Timelines vary; many matters settle at early hearings but complex cases can take months. We pursue ADR and quick settlement routes where viable.